A social worker begins an interview by showing interest and understanding, expressing a desire to help, and reassuring the client. This is known as what?

• A. Sustainment
• B. Engagement
• C. Empathy
• D. Validation

Answer: (A)

Engagement is the act of forming a collaborative relationship at the start of the interview. When the social worker shows genuine interest, demonstrates understanding, expresses a desire to help, and offers reassurance, they are building rapport and inviting the client to participate in the process. This sets a foundation of trust and safety essential for effective assessment and intervention. Empathy involves understanding and conveying the client’s feelings, which may be present but is not the primary action described. Validation focuses on affirming the client’s experiences as legitimate, and sustainment isn’t the standard term used for this initial rapport-building moment.