In encouraging the client to bring forth material the social worker should?

• A. Empathize with the client
• B. Be dismissive
• C. Criticize
• D. Focus on facts only

Answer: (A)

Empathy is the key in encouraging a client to bring forth material. When a social worker listens with warmth and understanding, reflecting feelings and validating what the client is experiencing, it builds trust and makes the client feel safe to open up. This nonjudgmental stance reduces fear of being judged and lowers defenses, so the client can share more honestly and deeply about thoughts, memories, or concerns.

If you were dismissive or critical, the client would sense condemnation or lack of respect, which tends to shut down disclosure and limit what they’re willing to reveal. Focusing only on facts can leave out the emotional context that often fuels why material is brought forward in the first place, making the conversation feel sterile and less inviting for deeper exploration.

In practice, empathetic responses might include reflecting the client’s feelings, normalizing their experience, and showing genuine concern, which helps the client feel understood and more willing to elaborate.