When contracting with a client who expresses negative feelings about the agency, what is an appropriate social work response?

• A. Challenge the client's beliefs
• B. Help the client assess whether their reaction is emotionally appropriate
• C. Ignore the negative feelings
• D. Demand immediate acceptance

Answer: (B)

During contracting, clients may voice negative feelings about the agency. The strongest response is to acknowledge those feelings and help the client examine them—to assess whether their reaction makes sense given their experiences and what might be driving it. This approach validates the client's emotions, invites them to articulate specific concerns, and supports collaborative problem solving about how services can be helpful. It preserves the therapeutic relationship and avoids turning the moment into a confrontation or dismissal. Challenging beliefs, ignoring the feelings, or demanding immediate acceptance can undermine trust and readiness to engage, whereas a reflective, validating stance keeps the door open for constructive engagement.